We strongly advise that all customers read our “Terms and Conditions” to avoid disappointment.

 

 

Sheriff Alpacas Terms and Conditions-

 

• Walks are weather dependent and if the weather is unsuitable for walking we reserve the right to cancel the walk and offer an alternative date suitable to You. We cannot give refunds for other circumstances out of our control.

• Please ensure you check your email/ phone and our facebook page the night before and on the morning of your walk to check that it is still on.

• Customers must dress appropriately. Please wear closed toe sturdy shoes. Sandals are not suitable, and we will not walk with anyone not wearing appropriate footwear.  We still walk in light rain so please bring waterproofs if necessary.

• Please arrive 10/15 minutes before the scheduled start time as sessions will start on time.

• Unfortunately if the session has started and the safety briefing has been given we will be unable to accommodate late arrivals on the session and non refundable.  

• Cancellations made less than 7 days before the booking will be invited to reschedule a maximum of 1 time per booking. Cancellations under 48 hours cannot be rescheduled and will not be subject to refund. Cancellations must take place in writing to sheriffalpaca@gmail.com

• Alpacas are social animals and walk in groups, all our walking groups must include at least two alpacas, if we have insufficient numbers on the day we will reschedule the Walk.

 

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• All walks are supervised by a suitably trained and experienced person. Customers are not permitted to take the alpacas unaccompanied or leave the group with their alpaca.

• Walks include a safety briefing at the start. Anyone not adhering to the information provided in this briefing will be asked to leave the walk without compensation.

• There will be a maximum of 6 alpacas per Walk. Please remember that you may be sharing your walk with other people. Private walks can be arranged.

• Alpacas are social animals and walk in groups, so all bookings must include two alpacas, if we have insufficient numbers we will reschedule the Walk.

• All children must be accompanied by a responsible adult (aged 18 years +).

• Children under the age of 14 must share an alpaca with a responsible adult over the age of 18.

• Hand washing facilities are provided. Those who accompany children have responsibility to ensure that adequate hand washing takes place.

• There are toilet facilities on the farm.

• Gift vouchers must be redeemed by the date shown on the voucher.

• The walks take place on a working farm and there can be mud. Please bear this in mind as shoes can get dirty and we will not be held responsible for this or compensating for damages to clothing.

• A risk assessment has been undertaken for the walking route and is available upon request.

• We try to stick as close to our time as possible, but Alpacas walk at their own pace. If you are time restricted and need to leave at a certain time please let us know at the start of the Walk.

• During the walk we might ask you if we can take photos that will be published to our social media profiles and website, please let us know if you do not want your photo taken.

• Data Protection: We take your privacy seriously. Sheriff alpacas will only use your personal contact details in order to complete the booking process and to inform you of updates and offers relating to the farm if you have asked us to. We retain this information with your booking record for the standard accounting period of six years. Your personal details will not be used for any other purpose or passed on to any other third party. If you would like us to include you in our newsletter please tick the box. Our secure online payment processor for bookings is Paypal. Customer present card payments are taken via iZettle