We strongly advise that all customers read our “Terms and Conditions” to avoid disappointment.

 

 

Sheriff Alpacas Experience Terms and Conditions-

 

• Walks are weather dependent and if the weather is unsuitable for walking we reserve the right to cancel the walk and offer an alternative date suitable to You. We cannot give refunds for other circumstances out of our control.

• Please ensure you check your email/ phone the night before and on the morning of your walk to check that it is still on.

• Customers MUST dress appropriately. Please wear closed toe sturdy shoes. Open toed shoes are not suitable, and we will not walk with anyone not wearing appropriate footwear.  We still walk in light rain so please bring waterproofs if necessary.

• Please arrive 10/15 minutes before the scheduled start time as sessions will start on time.

• On Arrival if the gates are closed to the carpark please wait just outside for a member of staff to open these. As there maybe animals loose around the farm if we are moving them paddocks. 

• Unfortunately if the session has started and the safety briefing has been given we will be unable to accommodate late arrivals on the session and non refundable.  

• Cancellations made less than 7 days before the booking will be invited to reschedule a maximum of 1 time per booking. Cancellations under 48 hours cannot be rescheduled and will not be subject to refund. Cancellations must take place in writing to sheriffalpaca@gmail.com

• All walks are supervised by a suitably trained and experienced person. Customers are not permitted to take the alpacas unaccompanied or leave the group with their alpaca.

• Walks include a safety briefing at the start. Anyone not adhering to the information provided in this briefing will be asked to leave the walk without compensation.

• There will be a maximum of 6 alpacas per Walk. Please remember that you may be sharing your walk with other people. Private walks can be arranged.

• Alpacas are social animals and walk in groups, so all bookings must include two alpacas, if we have insufficient numbers we will reschedule the Walk.

• All children must be accompanied by a responsible adult (aged 18 years +).

• Children under the age of 14 must share an alpaca with a full paying responsible adult (not a Spectator) over the age of 18.

• Hand washing facilities are provided and you must wash your hands after touching the alpacas.. Those who accompany children have responsibility to ensure that adequate hand washing takes place.

• We don't recommend that pregnant women lead an alpaca on their own due to the uneven ground and the risk of being kicked. We recommend that they share/walk an alpaca with someone else. If they would still like to walk on their own they do so at their own risk.

• There are toilet facilities on the farm.

• ​Alpacas are on a very strict diet and human food can make them very ill. No food must be consumed whilst the paddock/on a walk with the alpacas.

• Gift vouchers are non refundable and non extendable and must be redeemed by the date shown on the voucher or 12 months from purchase. 

• The walks take place on a working farm and there can be mud. Please bear this in mind as shoes can get dirty and we will not be held responsible for this or compensating for damages to clothing.

• Our walk route as part of the walking experience  is not suitable for pushchairs/wheelchairs (please do get in touch if you would like an experience for a wheelchair user)

• A risk assessment has been undertaken for the walking route and is available upon request.

• We try to stick as close to our time as possible, but Alpacas walk at their own pace. If you are time restricted and need to leave at a certain time please let us know at the start of the Walk.

• During the walk we might ask you if we can take photos that will be published to our social media profiles and website, please let us know if you do not want your photo taken.

• Data Protection: We take your privacy seriously. Sheriff alpacas will only use your personal contact details in order to complete the booking process and to inform you of updates and offers relating to the farm if you have asked us to. We retain this information with your booking record for the standard accounting period of six years. Your personal details will not be used for any other purpose or passed on to any other third party. Our secure online payment processor for bookings is Paypal. Customer present card payments are taken via Sumup

 

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Home Education on the Farm Terms and Conditions-

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• Visitors MUST dress appropriately for the weather. the sessions take place on a working farm and there can be mud. Please bear this in mind as shoes can get dirty and we will not be held responsible for this or compensating for damages to clothing. Please wear closed toe sturdy shoes. Open toed shoes are NOT aloud on the farm

• There are toilet and hand washing facilities on the farm you must wash your hands after touching the alpacas. Those who accompany children have responsibility to ensure that adequate hand washing takes place.

• ​Alpacas are on a very strict diet and human food can make them very ill. No food must be consumed whilst the paddock or around the alpacas.

• All children must be accompanied by a responsible adult (aged 18 years +)

• In the event that we have to cancel a session due to adverse weather conditions, we will reschedule this session to an alternative date. 

• If you no longer wish to attend a home Education session please let us know as soon as possible so we can advertise the spaces. Cancellations must be requested in writing to sheriffalpaca@gmail.com

• If you need to contact us on the day of your booking e.g if you are running late our contact number is 07395102253. (please note this number is only contactable on day of experiences all other enquires please email us)

• Please note the Home education sessions are non-refundable and non-transferable

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